The Australian Competition and Consumer Commission (ACCC) shares their journey redesigning content for www.accc.gov.au. The ACCC share the approach they took to tackling this mammoth task, and how creating new content governance and standards underpinned the new site released in March this year....
Digital Profession Content meetup - August -SEC=OFFICIAL--20230817_120323-Meeting Recording.mp4
Slides for the August 2023 content design and strategy community meetup. Nerissa and Sarah from the Australian Competition & Consumer Commission took us through their website and content improvement journey. They cover: the case for change insights from user research content...
Slides for ACCC website project with Sarah and Nerissa.pptx
For content or communications people, the Core Model is a great user-centred design approach that combines elements from user experience, business strategy, marketing, behavioral design, service design, and content design. Includes free templates you can start using today https://www...
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Weave host the Canberra and Melbourne Content Strategy meetup group. You can access the back catalog of meetups recordings and resources that started in 2020, including: Stuck? Diagrams Help with Abby Covert Supporting neurodiversity and cognitive accessibility with Amy Grace Wells From...
He's making a list, and checking it twice. A very inefficient way to do things nowadays. The Department of Christmas Affairs (DCA) were still using yesterday's processes to solve tomorrow's problems. Learn how Millie and Clayton at the DCA used the service design and delivery process to...
Content design and strategy meetup - The Department of Christmas Affairs-20221215_123409-Meeting Recording.mp4
The myGov Content Strategy outlines principles and standards for developing content for myGov. Content contributors across government can follow this strategy to create content that: meets the needs of users supports agency and government digital objectives. The content strategy is...
myGov Content Strategy_June 2022.pdf
Services Australia shares the content strategy behind myGov, and how this works with other agencies that use the service. The myGov Content Strategy outlines principles and standards for developing content for myGov. Content contributors across government can follow this strategy to create...
Content design and strategy meetup - myGov content strategy-20220915_123032-Meeting Recording.mp4
Barbara Thompson, Susan Clift and Sam Morris from the ABS introduced us to Claire, the 2021 Census Chatbot. Claire the chatbot guided Australians to answers to common questions about the Census, eliminating over 3 million telephone calls! Sam, Barbara and Susan cover: why a chatbot was a...
Content design and strategy community meetup - Census 2021 chatbot-20220616_120439-Meeting Recording.mp4
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